Insurance Careers Month: Q&A with Joann Chickilly, Licensed Agent/Office Assistant

It's always important to make customers feel welcome when they enter your business, and that is always the goal for us here at ETA Benefits Group. If you stop by our office, chances are the first person you'll see is our receptionist, Joann Chickilly, who is also a licensed agent working primarily with home and auto. Joann talks a little more about her job below.

Name: Joann Chickilly

Title: Licensed Agent/ Office Assistant

Years in the Industry: 12

Years at ETA: Just shy of 1.5 years

What are some of your main job duties? Main jobs consist of taking care of walk-in customers—assisting with their current policies and writing new home and auto policies. The newest addition to my plate is Medicare.

How did you get into this field? After returning to the area from accompanying my husband through his 23 years of active duty military service, I needed employment.  I started as a part-time office assistant with another agency, and within 4 months I was a licensed, full time P&C agent. 

What do you like best about your job? One of the best parts of my day is helping our clients solve problems with their insurance, save money, or most important, ensuring they have all their assets properly protected.

What advice would you have for someone new to the insurance industry?

My advice to anyone getting into the insurance field is if being a trusted adviser and being there to help people when they are at a time of need is something you find fulfilling, then the insurance business is for you!